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FAQs

What devices do your products support?
 

MACBOOK

IPAD

IPHONE

 

12” Macbook (A1534)

11” Macbook Air  (A1465/A1370)

13” Macbook Air (A1466/A1369)

13” Macbook Pro NO Retina Display

13” Macbook Pro WITH Retina Display (A1502/A1425)

13” Macbook Pro Touchbar (NEW) Model A1706/ A1708

15” Macbook Pro WITH Retina Display (A1398)

15” Macbook Pro Touchbar (NEW)- Model A1707

 

 

iPad Mini 1

iPad Mini 2

iPad Mini 3

iPad Mini 4

iPad Pro 9”

iPad Pro 12”

 

 

iPhone 6

iPhone 6 Plus

iPhone 7

iPhone 7 Plus

 

KEYBOARD COVERS:
All our keyboard covers are compatible with a standard U.S. keyboard.
We currently do not offer products for any models not listed above and do not offer customization at this time.

 

How do I know which size to order?

Macbook:
There are two, super simple ways to identify which Macbook you have and help you select the correct size. 
  1. Look on the very bottom of your Macbook and locate the text. Generally on the first line, you will find the word “Model” followed by 5 characters such as “ A1278”. This is your Model number. Refer to our size chart above to help you select the correct model.
  1. While on your laptop, click the Apple in the upper left- hand corner of your info bar. > Select “About This Mac” > A pop up window will appear with all the details of your Macbook such as “MacBook Pro (Retina, 13-inch, Early 2015)”. Use this info to select the size you need.
If you still have trouble selecting the correct size, email us at Support@embrishop.com. We are happy to help and will respond within 24 hours M-F.
How do I care for my Macbook case?
Simply wipe clean with a damp cloth. We do not recommend using any chemicals on your laptop case
Does the glitter shed?
All our Glitter Macbook Cases are made with a high-quality PU leather material. The glitter is infused into the material making it impossible for the glitter to shed. You will not lose a single speck and the texture is completely smooth.
Do the Macbook cases come with a bottom piece?
Yes, all our hard shell, protective, Macbook Cases come with a top and a bottom piece that easily snaps on and off your laptop. Each case comes with a specific bottom piece and cannot be switched or “mix n’ matched”. Please check each product listing separately for their full description.
How long does shipping take? 
All orders ship within 48 hours M-F
U.S. Standard:  Delivery in 3-5 days
Canada Standard:  Delivery in 5-10 days
U.K. Standard: Delivery in 7-14 days
Australia Standard: Delivery in 7-21 Days
Other Countries: Delivery in 7-21 Days
Expedited shipping options are available at checkout. If you have questions or concerns about meeting a deadline, please email us at Support@embrihsop.com and we will do our best to accommodate you.
Do you ship internationally? 
Yes! EMBRI ships worldwide, excluding Nicaragua, Cuba, Iran, North Korea, Syria and Sudan. If you are located in the United Arab Emirates you must provide your PO Box address when placing your order.
Shipping charges vary by location. Please input your full address during checkout and your shipping charges will be calculated for you. For more details on our shipping policy please visit our shipping page HERE.
How do I process a return?
All return/ exchanges must be processed within 14 days of delivery. Click HERE for details on how to properly return your order.
Do you work with influencers?
Yes we do. If you are an influencer interested in promoting or partnering with Embri please email us at Hello@embrishop.com.
I am interested in selling Embri cases. How do I find out more?
Yes, please email your inquiry to Support@embrishop.com
Have other questions?
Email us at support@embrishop.com. We are happy to help!
 

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