Returns + Exchanges
We have a 14 (M-Sa) day return policy. All returns must be received within 14 days of the original delivery date (date stamped by shipping carrier). Orders received after 14 days will receive a store credit for the value the products ordered at the time the order was placed.
* We recognize Saturday's as carrier business days and are included in the 14 day period.
All sale items are final sale. In the event we receive a returned sale item a store credit will be processed for the amount paid at the time of purchase.
If your package is returned to us due to an incorrect address, additional shipping charges may apply.
We highly recommend getting a tracking number for your return package and keeping it until your return has been confirmed. If a return package is lost we cannot open an investigation without the tracking number.
Refunds (if applicable)
If you are requesting a refund and you are within the perimeters of our return policy, your refund will be processed within 2-5 business days (M-F) of receipt and approval of returned item.
All returned items must be in perfect condition and in the original packaging. You must include your purchase receipt or proof of purchase to process your return.
All original shipping charges are non-refundable.
If you have received an item that is damaged, please contact us immediately at firstname.lastname@example.org and we will work with you to guarantee your satisfaction. A clear photo of the damaged item is to be attached to the email.
All damages must be reported within 14 days to be eligible for a refund or exchange.
All exchanges must be returned within 14 days of original delivery date.
Please include a note in your return package with your order number for our reference. Once it has been received you will receive a store credit for the item(s) you are exchanging. This store credit is available immediately and will never expire.
All exchange shipping charges are at the buyer’s expense unless specified otherwise by support. All original shipping charges are non-refundable
Returns should be mailed to the following address in perfect condition, in their original packaging.
12774 Wisteria Dr. #2060
Germantown, MD 20875
You must include a clear note with your order number and return request for our reference.
Some international destinations require customs fees to be paid before the package can be delivered to the recipient. EMBRI has no control over the customs process and is in no way responsible for any customs fee's. Please make yourself aware of your country's customs regulations before placing your order.
If your order is returned to us due to an incorrect address, please note EMBRI will not be held responsible for any additional shipping charges. All shipping charges including returns/ exchanges are at the buyer’s expense unless specified otherwise by support.