SHIPPING DESTINATIONS
Embri ships worldwide, excluding Nicaragua, Cuba, Iran, North Korea, Syria and Sudan. If you are located in the United Arab Emirates you must provide your PO Box address when placing your order.
PROCESSING TIMES
All orders ship within 48 hours. If for some reason processing times are longer than usual, we will notify you via email. We ship Monday through Friday, excluding weekends and holidays.
DELIVERY TIMES
United States:
Standard USPS Shipping: 3-10 business days
Canada:
Standard USPS Shipping: 5-10 business days
Expedited USPS Shipping: 5-7 business days
DHL Express Shipping: 3-6 business days
International:
Standard USPS Shipping: 7-21 business days
Expedited USPS Shipping: 6-10 business days
DHL Express Shipping: 3-6 business days
Delivery time is not guaranteed for USPS Standard Shipping. If there is a deadline you need to meet, we recommend selecting expedited shipping. The above are estimated times required by the postal service and does not include the processing time of the Customs in the destination country. In some cases, the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.
CUSTOMS, TAXES, DUTIES AND TARIFFS
We are not responsible for customs, taxes, duties and tariffs. Unfortunately, this is something we have no control over. It is all based on the laws, rules, and regulations in your respective country. All taxes and customs fees are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. EMBRI is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
ADDITIONAL INFORMATION
If you experience any issues while entering your shipping address during checkout or while you are creating an account, please email hello
@embrishop.com. If you notice a discrepancy with your shipping address when you receive your confirmation email, please contact us
immediately so we can make the necessary changes before your order is dispatched. We are not responsible for lost or stolen packages or packages delayed in transit. If a customer makes an error in entering their shipping address during the checkout process, EMBRI reserves the right to charge a re-shipment fee.
PRE-ORDERS
Pre-orders are items that are not currently in-stock, but that are expected to be available for purchase at a later date. Items marked as PRE-ORDER will ship on their release date, which can be found in the description. If you submit a pre-order, the item will be reserved for you and mailed out as soon as the item is stocked in our warehouse. We will notify you via email at the time of shipment.
COUPON CODES
Discount codes must be applied at time of checkout- You must press "Apply" to see the order total update. We cannot adjust any prices after the order has been submitted. Only one code can be used per purchase. Coupon codes cannot be applied to previous purchases, nor can they be applied after an order has been placed.
CURRENCY CONVERSIONS
All items are priced and charged in US dollars at checkout. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but it should match closely with the current rate. EMBRI is not responsible for any price differences determined by your bank.
HOLIDAY SHIPPING
Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Services may also require extra time to work on the processing / delivery during peak seasons. For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.
